Refund and cancellation
Last updated: 29 July 2026
This policy applies to professional engagements with Platform Wise — including full procurement application audits, focused compliance reviews, and pre-go-live application checks. It does not cover physical goods or software licences, which we do not sell.
Eligibility
Refunds apply to fees and deposits paid for engagements that are cancelled or materially reduced under the conditions below. Informational website use involves no payment and no refund.
Timeframe to request
Cancel or request a refund in writing to hello@platformwise.digital as soon as your plans change. For deposit refunds before work starts, notify us at least five business days before the agreed start date.
Full refund
You receive a full refund of amounts paid when:
- We cancel the engagement for reasons on our side (scheduling conflict we cannot resolve, conflict of interest discovered after deposit).
- You cancel in writing five or more business days before the start date and no preparatory work has begun beyond the complimentary scoping call.
Partial refund
If you cancel fewer than five business days before the start date, or after walkthroughs or sampling have begun, we refund the unused portion of fees after deducting:
- The non-refundable deposit portion described below, and
- Time already spent at the rates implied by the engagement letter, including preparation of access requests and interview scheduling.
Non-refundable items
- The 30% deposit becomes non-refundable once on-site or remote fieldwork has started (first walkthrough or first evidence sample).
- Third-party costs we have prepaid on your written instruction (for example, specialised room hire) are non-refundable to the extent we cannot recover them.
- Completed deliverables already issued (final brief or go-live checklist) are not refundable.
Refund process
Email hello@platformwise.digital with your engagement reference, reason, and payment details used. We confirm eligibility within five business days.
Processing time and method
Approved refunds are processed within fourteen business days to the original payment method where possible. Bank transfers may take longer depending on your institution.
Cancellation and rescheduling
You may reschedule once without penalty if you give at least five business days’ notice and a new date within sixty days is agreed. Further reschedules may incur a calendar-hold fee stated in the engagement letter.
No-shows
If nominated interviewees repeatedly fail to attend agreed sessions without notice, we may pause the engagement and charge for idle scheduled days. Restart requires a revised calendar and, where deposits were consumed by idle time, a refreshed deposit.
Work already started
Once fieldwork begins, fees reflect progress. You remain entitled to any interim materials already prepared; unfinished work is wound down and invoiced proportionally.
Contact for refund requests
Platform Wise
524 Bongeunsa-ro, Gangnam-gu, Seoul 06164
hello@platformwise.digital
+82 2-6925-5400